Portal setup guide

Set up the portal before the installer goes on site.

This guide covers the website-side setup: create the Monitoring Device, link or create the Main Tank, choose the sensor type, and add optional reserve tanks or tank objects only when needed.

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LumeLevel monitoring setup overview

The setup path

1

Monitoring Device

Create the portal record for the physical Pebble Unit.

2

Main Tank

Link or create the Main Tank from the Device page.

3

Sensor Type

Choose ultrasonic, submersible, or manual input where appropriate.

4

Reserve Tank

Add only when the site has a real reserve tank.

5

Tank Objects

Use only for shapes or structures that change usable capacity.

6

Install & Link

Move to the physical install guide after the portal is ready.

Required steps Where to go Tank setup Optional setup Next: install hardware

Required portal setup

Complete these items before using the physical Pebble Unit setup screens.

The Monitoring Device is the portal record for the physical Pebble Unit. Create this first so the system can generate the Device Serial and Link Code.

  • Choose the Complex and Building.
  • Select the physical site timezone.
  • Save the device to generate the Device Serial and Link Code.
  • Keep the Link Code available for the physical device setup.
Timezone note: Reading times, tank-top events, and device time-sync behavior use the physical site timezone selected on the Monitoring Device.

Action

Start here if this is a new installation. If the device already exists, open Devices and continue from the existing record.

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The preferred workflow is device-first: open the Monitoring Device, then link an existing Main Tank or create a new Main Tank from that Device page.

  • Main Tank is the primary tank being monitored.
  • Sensor A / reading 1 is the Main Tank.
  • Device linking should be managed from the Device page.
  • Avoid changing device assignment manually from the tank update form.
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Ultrasonic distance sensor

Mounted above the water and measures distance down to the water surface. Height of Sensor can be different from High Water Overflow.

Submersible level sensor

Installed in the fluid and reads level/depth. Sensor Height is automatically treated as equal to High Water Overflow.

Open submersible guide
Manual Level Input: Manual Level Input is for Main Tank trial/no-sensor use only. It cannot be used with a Reserve Tank.

Before the installer starts the physical setup, confirm these items are done:

  • Monitoring Device exists.
  • Device Serial is visible.
  • Link Code is visible.
  • Main Tank is linked or ready to be linked.
  • Sensor Type is selected correctly.
Open Physical Install Guide Choose Pebble Model

Where to go in the portal

Monitoring Devices

Create the logical device, set the site timezone, view the Device Serial and Link Code, and link or create the Main Tank.

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Tank Status

Review live tank levels, data view, graphic view, trends, refills, and unusual behavior after setup is complete.

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Shared access

Use shared access for suppliers, property managers, tenants, and other viewers. Use the key icon from Tank Status when sharing selected tanks.

Physical install

After the portal is ready, use the physical install guide for Wi-Fi setup, Link Code entry, sensor setup, and final checks.

Open Install Guide

Tank setup reference

Choose the tank shape that matches the real tank, then enter the inside measurements. Keep the detailed shape rules on the tank-specific manual pages where possible.

Square or rectangle tank Square / Rectangle
Vertical cylinder tank Vertical Cylinder
Horizontal cylinder tank Horizontal Cylinder
Sensor reference: For ultrasonic sensors, mount the sensor above the overflow and enter the sensor height. For submersible sensors, choose Submersible level sensor and use the overflow/full height as the sensor reference.

Optional setup

Reserve Tanks are added only after the Main Tank exists and the Main Tank is marked as having a reserve.

  • Sensor B / reading 2 is the Reserve Tank.
  • The Main Tank must have “This tank has a reserve” enabled first.
  • Reserve Tank also has its own Sensor Type: ultrasonic or submersible.
  • Manual Level Input cannot be used with a Reserve Tank.
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Supplement tank object Connected Space
Square object Block / Bay
Vertical wedge object Wedge

Use Tank Objects only for internal shapes, connected spaces, side spaces, blocks, wedges, or objects that change usable capacity.

  • Enable “Has additional tank measurements” on the Main Tank before adding Main Tank Objects.
  • Enable “Has additional tank measurements” on the Reserve Tank before adding Reserve Tank Objects.
  • Use ADD for connected space that holds fluid.
  • Use SUBTRACT for objects or shapes that reduce usable capacity.
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Use this only when the device or sensor setup uses RS485, submersible modules, analog modules, or tank-top switch modules.

  • Each RS485 device must have a unique address.
  • Use the RS485 guide for wiring topology, termination, cable pairing, and troubleshooting.
Open RS485 Guide
Access note: Property managers have full owner-style access to tanks they create. For tanks shared with them by an account owner, access is limited/view-only unless the owner grants additional permissions.

When the portal is ready, move to the physical install guide.

Open Physical Install Guide Back to Setup Center